There can be a number of reasons for this. Before requesting a withdrawal, make sure that:
- You have completed wagering requirements;
- The funds you are trying to withdraw are in your cash balance, not your bonus balance;
- You have not met your withdrawal limit.
You can also try basic troubleshooting, such as:
- Using Google Chrome’s latest version;
- Clearing your browser’s cache and cookies;
- Trying a different device;
- Ensuring there is no pop-up blocker enabled on your browser;
- Waiting about an hour and trying again.
If you are still not able to proceed with your withdrawal request, please contact Customer Support providing a screenshot of any error messages and an explanation of the situation. You may also be advised to try an alternative payment method.
